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Customer Story

“DuploCloud took our CI/CD pipelines from zero to 100 basically. Before, it was just a complete manual mess, and it was almost impossible to figure out what everyone was doing. Nothing was labelled, documented, or organized. Now, thanks to DuploCloud, we're in this fully automated world, and it's really a game changer.”

Zach Allia

CTO

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About Autura

Autura started in San Francisco to make it easier and safer to get tow trucks to emergency scenes more quickly. 22 years later, Autura has transformed towing operations, improving safety and driving efficiency across the industry.

Autura Challenges

Now, the company is in 13 of the 25 top US cities, works with 60 partner police, municipal, fire, and other emergency service agencies, and has a network of over 3,000 towing & recovery service providers.

In that time, Autura has been responsible for dispatching over 370,000 towers per year, with an average response time of 12.5 minutes, resulting in a 30% reduction in secondary crashes & struck-bys.

However, the legacy architecture behind the scenes was outdated, and this was starting to cause problems for the development, engineering, and QA teams. Before working with DuploCloud, these were the main challenges:

  • Development and engineering processes weren’t documented.
  • The entire company relied on one or two engineers to manage the codebase.
  • DevOps was too manual, things broke too often, and it was further complicated by Autura being a roll-up company.
  • Bringing together 8 different companies and engineering teams further complicates DevOps processes and systems. Too many headaches; things were breaking too often, causing problems across the organization.
  • All of this was limiting the time available to develop new features and innovate.

DuploCloud Solutions

Since working with DuploCloud, Autura has solved all those problems.

The whole company isn’t waiting anymore for one or two engineers to hit deploy. Developers can go on holiday without worrying that they’ve got the one piece of knowledge or experience the company needs to fix a problem, push an update, or make changes to the non-production environment.​

Now, everything within the non-production environment is 100% automated. The CTO and other leaders within the business don’t need to worry about the CI/CD pipelines. It’s all documented, labelled, and easy to navigate, manage, and fix if anything breaks.

DevOps automation also makes it easier for Autura engineers to work with others across the group as required. Being part of a roll-up company means synchronising processes and systems, and that’s much easier to achieve when DevOps is automated and documented.

Impact for Autura

All of this automation will help Autura achieve the following: 

  • Innovate faster
  • Develop new features and products 
  • Accelerate DevOps automation across the group of companies and engineering teams 
  • Ensure higher levels of documentation and a higher quality of development outputs 
  • Onboard new devs faster now that everything is automated and documented. 

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