AgentDesk by DuploCloud
Your AI DevOps Pro—On Call, In Context
AgentDesk is your always-on AI support engineer who knows your context, infrastructure and applications. Create tickets, assign agents, and track progress in a shared environment that blends chat, terminal, code, and dashboards—while maintaining full visibility and control.
AgentDesk Capabilities
DevOps Support Reinvented with AI Agents
- Real Access, Real Context - Agents operate with real permissions, infrastructure access, and full visibility into your systems.
- Human-in-the-Loop - Review, edit, and approve agent actions before execution to ensure oversight and confidence.
Solve Real-World DevOps Tasks
- Auto-triage and roll back Kubernetes incidents
- Analyze CI/CD failures with LLMs
- Route support issues through AI-powered Slackbots
- Monitor cloud spend and detect anomalies
- Auto-generate documentation from infra changes
Multi-Modal Collaboration Environment
- Manage tickets, chat, and terminals in one workspace.
- Collaborate through canvas, embedded browser, and real-time approvals.
- Pair program with agents in VS Code for mirroring and managing chat, code, and tickets between browser and IDE.
Secure, Auditable, and Flexible
- Track actions in auditable tickets and control access with SSO, tokens, and dashboards.
- Deploy standalone via Helm or integrate directly into DuploCloud.
- White-label for internal or customer-facing use.
Award-winning automated provisioning documentation to get you started quickly and easily.
Getting Started
Tutorials
Frequently Asked Questions
Frequently Asked Questions
What is AgentDesk?
AgentDesk is an AI-powered DevOps Service Desk that lets your team interact with intelligent agents in a shared, collaborative workspace. From incident triage to CI/CD debugging, it’s like having an always-on DevOps engineer who knows your stack and works alongside your team—in real time.
How is AgentDesk different from ChatGPT or typical AI copilots?
Unlike generic copilots, AgentDesk agents operate with real access, permissions, and context from your infrastructure. They’re embedded into your workflows—running commands, accessing dashboards, collaborating via terminal, and working within real tickets. Plus, every action is visible, editable, and fully auditable.
How does AgentDesk keep my environment secure?
Every action is tied to a ticket with audit logs, role-based permissions, and runtime controls. Agents operate with scoped access based on the user’s identity, ensuring full traceability and safe execution across your environments.
Platform Features
- Automated Provisioning
- Cloud Services
- CI/CD
- Compliance
- Security
- Diagnostics & Monitoring
- AOS Add-on
- Cloud Provider Feature Matrix
Automated Provisioning
Unlike the cloud providers’ consoles, DuploCloud’s rules-based engine securely provisions resources like Virtual Machines, Databases, Elasticsearch, Redis, object stores, SQS, Kafka, and hundreds of other cloud native services across AWS, Azure, and GCP. Also included is backup, disaster recovery, password management, single sign-on, and just-in-time access.
Cloud Services
DuploCloud enables modern, cloud-native application deployments, encouraging automation through the use of containers (Kubernetes, ECS, Azure Webapps), serverless deployments (lambda, API gateway, etc.), and ETL pipeline automation (Spark and Jupyter). Also included are load balancers updates, auto-scaling groups, DNS, health checks, rolling upgrades, and blue/green deployments.
CI/CD
DuploCloud provides a CI/CD framework that allows you to build, test, and deploy your application from GitHub commits and PRs. The platform follows the same notion as a tenant to tie together CI and CD. Tests are run against the application in the same underlying AWS topology where the application code is running.
Compliance
DuploCloud offers self-service to developers while automating the low-level tasks of setting up proper firewalls, security groups, and access control, and installing proper tools during the provisioning of the infrastructure. Furthermore, DuploCloud’s intelligent rules-based engine automatically follows all the guidelines of a well-architected design as it converts the application architect’s intent into underlying resources. The platform offers out-of-the-box certification for HIPAA, PCI-DSS, SOC 2, NIST, ISO, GDPR, and others.
Security
Adding security and compliance controls on top of an existing infrastructure can be a very exhaustive process, especially if the infrastructure was not originally built with compliance guidelines in mind. DuploCloud solves this by creating security controls during provisioning, rather than as an afterthought. For those in regulated industries, we provide a SIEM solution to validate individual compliance controls, helping you manage ongoing security and compliance needs.
Diagnostics & Monitoring
Engineering teams spend a significant part of their time debugging. While there are tools like ELK, Sumo Logic, SignalFx, CloudWatch, DataDog, and Sentry that implement these functions, they must still be orchestrated and configured in the context of the application. Because none of these tools are part of the initial provisioning process, ingesting application context or even segregating data is challenging.
Under the hood, DuploCloud uses Prometheus, Grafana, CloudWatch, Elasticsearch, and Jaeger.
Advanced Observability Suite Add-on
Achieve deep application insights without the steep costs. The Advanced Observability Suite leverages OpenTelemetry, and Grafana, to provide seamless compatibility, endless integrations, and complete customizability.
Cloud Provider Feature Matrix
Check out the hundreds of services across the major cloud providers all codified in our patented rules-based provisioning engine for rapid deployments.
Ready to get started?
Boost DevOps efficiency, accelerate compliance, enhance security, and drive innovation with DuploCloud.
