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From the AI + DevOps Report: Burnout by a Thousand Tickets and the Hidden Human Cost of DevOps

From the AI + DevOps Report: Burnout by a Thousand Tickets and the Hidden Human Cost of DevOps
Author: Joel Lim | Tuesday, September 16 2025
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64% of engineers say repetitive infrastructure tasks sap their energy and creativity.

DevOps was meant to accelerate innovation. Instead, for far too many teams, it has become an endless stream of tickets. 

Patch this server. 

Provision that environment.

Gather audit evidence. 

Chase down logs. 

The work gets done… But at what cost?

Our AI + DevOps Report highlights the hidden toll. Nearly 30% of engineers lose a third of their week to repetitive infrastructure tasks and audits. And 47% say DevOps overload contributes directly to burnout or frustration. That’s not just a human cost. It’s a drag on the very innovation velocity DevOps was supposed to unlock.

The Human Side of DevOps 

Manual work in DevOps looks like:

  • Spinning up cloud resources with scripts or consoles instead of automation
  • Manually patching systems after a vulnerability alert
  • Collecting screenshots and logs to prove compliance
  • Hunting across tools to diagnose incidents
  • Closing out ticket after ticket instead of building new capabilities

It isn’t just inefficient. It erodes creativity, morale, and focus.

  • Energy drain: 64% of engineers told us repetitive infra work saps their energy and creativity.
  • Tribal knowledge: A handful of engineers often carry the burden of knowing how systems fit together. When they’re stretched thin, scaling slows… or grinds to a halt.
  • Context switching: More than half of teams flagged context switching across tools as a major productivity drain, compounding stress.

The result? Talented engineers spending their time firefighting instead of innovating.

Why This Matters

When engineers are buried in toil, innovation velocity drops. The very people who could be accelerating product launches or solving customer problems are bogged down in repetitive work. Leaders see it too: 58% of respondents named faster deployment and shorter lead time to change as their top priority for 2026. But those goals are out of reach if teams are burning out.

How AI and Automation Can Help

The promise of AI in DevOps isn’t just about speed. It’s about restoring focus and balance.

  • Automating the repetitive. AI agents can handle provisioning, scaling, patching, and audit checks. This gives engineers back hours each week.
  • Embedding compliance. Instead of fire-drill audits, AI can enforce policies continuously and generate evidence automatically.
  • Reducing context switching. Integrated platforms consolidate tools so engineers spend less time bouncing between dashboards and more time building.

Our survey shows teams are ready for this shift. Nearly 80% said they are open to agent-based automation… as long as safeguards like approvals and rollback are in place.

Turning Burnout into Bandwidth

The takeaway from the report is this: burnout isn’t inevitable. 

With the right automation, DevOps can stop being a source of frustration and start being the multiplier it was always meant to be.

Platforms like DuploCloud are helping teams make that transition. We’re embedding AI agents into the stack so your engineers can focus on higher-value projects without sacrificing safety or compliance.

Why It Matters

Burnout by a thousand tickets is real, but it doesn’t have to be permanent. DevOps doesn’t have to drain creativity or morale. With AI agents and automation, teams can reclaim their energy, focus on innovation, and finally unlock the promise of faster, safer delivery.

📖 Read the full AI + DevOps Report to see how 135+ engineers, platform leads, and CTOs are addressing burnout and rethinking the human side of DevOps.

Author: Joel Lim | Tuesday, September 16 2025
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